Customer Service Training

So at this point you're beginning to realize that with a new identity that resounds with potential guests, a website that drives reservations and grows repeat-visits, combined with a whole slue of compelling collateral that takes your tired old business-cards and one-size-fits-all signage and re-energizes your entire business - “business as usual” isn't going to work anymore. How do all these things combine to transform your guests experience?

Vacation Anticipation isn't a production house – we're a service business.  And that service is helping botique hotels, B&Bs, vacation rentals and other smaller rentals (neglected by the rest of the market that chases after 150+ rooms establishments because of the potential profit in volume) to maintain full occupancy year-round without having to sell-out to Expedia or other travel websites. 

Our co-founder and account manager Kate worked with the biggest of the big hotels – and realized the techniques and methodologies used there could be applied to smaller establishments as well.  This means more than just having the right look + feel, but making sure it encompasses your entire business.  Kate works with your team, to explain how all this “change” is going to bring about a stronger reputation, happier customers and in time, a lot less work for them.  Sure, a new website takes a bit of getting used to – a few processes will have to be redefined.  We work with you to make sure those transitions are as painless as possible – both before we define the solution and then once that customized solution is put in place.

Consider us your concierge for all things marketing-wise.  We're here to assist you during your stay with us. 

 

 

  
  

OFFLINE Solutions

• branding + identity
• print collateral + signage
• customer service training